Returns and FAQs
I stand behind my work and want you to be completely satisfied with your purchase. If you have any issues with your product, please contact me using the "contact" button below and I will do my best to resolve them.
I gladly accept returns within 30 days of purchase if your order didn't meet your expectations.* Items must be returned unused, and in the same condition they were shipped. A refund will be issued once the item has been returned and reviewed to ensure it is in the same condition as when it shipped (buyer is responsible for return postage).
*Custom orders, items that have been personalized, or items that cannot be restocked may not be eligible for a complete refund. In these instances, please contact me and I will do my best to ensure you have the best experience possible with Desert Heartwood.
Items will typically ship within 3-5 business days. If your item(s) are going to take longer to ship, I will contact you to let you know. I may be able to accommodate expedited shipping requests; if you happen to need an item sooner, please contact me.